1. Service Provider’s details:
Company name: Easy Consulting Tanácsadó Kft
Head office: 8360 Keszthely, Móra Ferenc u. 35
Company registration number: 20-09-070844
Tax number: 13225461-2-20
2. General rules:
a) These “General Terms and Conditions” – hereinafter referred to as: GTC – regulate the terms and conditions of using the accommodations offered by Service Provider at the Easy Suites Hévíz located at 8380 Hévíz, Dr. Strecker Ottó köz 1, (hereinafter referred to as hotel) as well as the services provided by other, connected service providers.
b) The present GTC do not preclude the conclusion of specific or individual agreements with travel agencies, travel agents, tour organizers or other persons who cooperate with the Service Provider in the longer term to sell the services of the Service Provider.
3. The other contracting party (Guest):
a) The contracting party is a natural person, a legal person or a business company without legal personality who orders and uses the services of the service provider (hereinafter collectively referred to as: Guest).
b) The Service Provider and the Guest, when the conditions are met, become parties to the service contract (hereinafter referred to collectively as: “the contracting parties”).
4. Concluding the service contract, the booking process, and changing the booking:
a) The Service Provider sends an offer at the Guest’s request made verbally, in writing, (hereinafter written form includes communication by mail, by fax, or by e-mail) within 24 hours of the receipt of the request for a quotation. If, within 36 hours of sending the offer, the actual order is not received from the Guest in writing, the Service Provider will be exempted from the offer’s obligation, and the Service Provider’s obligation, undertaken in the offer, will be terminated.
b) The service contract is established when the Service Provider confirms the Guest’s order – reservation – in writing; and, this written confirmation is sent to the Guest by Service Provider. The order and / or change of order made in words creates a contractual obligation if it was confirmed by the Service Provider in writing and forwarded to the Guest However, the verbal confirmation of the order or of the change of order by the Service Provider does not result a contract or any obligation between the Service Provider and the.
c) The contract for the use of the service is concluded for a definite period of time.
d) In the event if the Guest decides before the end of the definite period not to use the services till the end the definite period, he is obliged to pay the full service charge to the Service Provider, and the Service Provider is entitled to demand the full amount of the ordered service. The Service Provider is entitled to let out the room left by the Guest before the expiration of the definite period.
e) The prior consent of the Service Provider is required to extend the use of the accommodation service requested by the Guest. In this case, the Service Provider may request the payment of the charges for the already used services.
f) The pre-condition of using the accommodation is that the Guests should identify themselves according to the legal regulations before they start using the room. No one is allowed to stay in the hotel without registration.
g) The modification of the service contract may only be effective in case the contracting parties make it in written form.
5. The check-in and the check-out:
a) The Guest has the right to occupy the booked room from 2:00 p.m. on the arrival day.
b) The Guest must leave the room until 11:00 a.m. on the day of departure.
c) Depending on the occupancy of the hotel, the Service Provider provides the option for early arrival or late departures for a fee. If you would like to use this service, please inform us on the day before your arrival at the latest.
6. The extension of accommodation:
a) The Service Provider’s prior consent is required in written form for the extension of the stay by the Guest.
b) If the Guest does not vacate his room by 12:00 p.m. on the day of departure, as indicated at the check-in, and the Service Provider has not agreed to extend the stay earlier, the Service Provider is entitled to charge a penalty for breaching the contract by the Guest equal to the room’s price for a day based on the agreed price per day between the contracting parties, and, at the same time, the Service Provider’s service obligation ceases.
7. The method and terms and conditions of the use of the service, breach of contract terms:
a) The Guests of the Service Provider are allowed to bring their dog or cat – for the payment of a special charge for pet (50 EUR deposit) – to the hotel on condition that the pet only stays in the hotel room under the Guest’s supervision.
b) The Guest should bear full liability for the damages caused by his pet.
c) The Service Provider is entitled to terminate the contract for the provision of accommodation with immediate effect or refuse to provide the service, if:
1) the Guest does not use the room made available to him, and/or the services provided by the Service Provider;
2) the Guest violates the hotel’s house rules and does not stop his disturbing behaviour despite being warned;
3) the Guest does not comply with the hotel’s security regulations – e.g. smoking in a prohibited place and does not stop this behaviour despite being warned;
4) the Guest behaves towards the employees or guests of the hotel in an unacceptable manner and rudely, is under the influence of alcohol or drugs, and/or exhibits threatening, offensive or other unacceptable behaviour;
5) the Guest has an infectious disease, or a disorder that disturbs the rest of the other guests;
6) the Guest does not meet his obligation to give the down payment required by the Service Provider until the date specified by the Service Provider.
d) If the contract between the contracting parties is not completed due to “force majeure”, the contract shall cease to exist.
e) The Guests may use all the services of the hotel during their entire stay at their own risk.
f) A child or young person with bad health condition or any other reason cannot be left without parental supervision.
8. Provision of services:
a) If the Service Provider is unable to provide the ordered services through its own fault, in particular: overbooking, temporary operating problems, the hotel must arrange for the accommodation of the Guest.
b) The Service Provider, within the scope of its obligation undertaken under subsection (a) shall:
1) provide the services according to the service contract for the duration stipulated there, or until the end of the obstacle offer the accommodation services at another hotel of the same or higher category, and ensure it if the guest accepts that. Any additional costs of providing the replacement accommodation are borne by the Service Provider.
2) on request, provide a free of charge telephone call for the Guest once so that he can inform the person, he has indicated, of the change in the accommodation.
3) provide free transfer for the guest for moving to the offered replacement accommodation and for any potential moving back.
c) If the Service Provider fully complies with its obligations underthe service contract, or if the Guest accepts the replacement accommodation offered to him, the Guest is not entitled to any subsequent claim for damages later.
9. The prices applied by the Service Provider:*
a) The Service Provider may freely change its prices at any time without prior notice, certainly such changes may not affect the prices already offered by the Service provider during the validity of the offer under Clause 4.(a). b) The Guest may always receive information about the price of the services other than accommodation before the services are started at the reception of the hotel.
c) The prices published by the Service Provider include the statutory VAT, however, they do not include the tourist tax that must be paid in the hotel. The Service Provider reserves the right to pass the extra costs caused by any respective legal regulation change to the Guest without prior notice.
d) The Service Provider is entitled to determine its prices in Hungarian Forint and in any convertible currency as well.
e) The Service Provider publishes the hotel room rates, current promotions, discounts and other offers only for information purpose on its website at www.easy-suites.com
g) In the case of co-operation with travel agencies (tour operators) and for guest mediation, and in the absence of a co-operation contract, the Service Provider issues a gross invoice (commission and VAT), and the payment of the commission by the Guest is made against the tour operator’s invoice. In the case of a contracted partner, the contractual price established in the contract is invoiced towards the Guest.
a) The current offers and discounts are published on the hotel’s website.
b) The advertised discounts cannot be combined with any other discount.
c) The Service Provider determines conditions specified in an individual contract for the booking of products under special conditions, and for group reservations or events.
11. Extra services
a) Extra bed can only be placed into certain room types. Price of an extra room: 10 EUR/Night
b) The Guest should indicate his extra bed demand with the Service Provider in advance, at the time of the booking.
c)Extra breakfast 7 EUR/day
d). Deposit for using air conditioning and TV remote control, card for entrance door and electricity in the rooms – 30 EUR.
e) Deposit for pets is 50 EUR(In case if it was done any damage by the pet, the Guest who brought the pet has to pay any additional expenses to recover it to The Service Provider, in that case the Service provider is entitled to deduct the damage from the deposit and validate all damage that is not covered by the deposit ).
12. The method and guarantee of the payment:
a) The Service Provider shall indicate the total amount of the ordered services, calculated for the whole stay, on the written confirmation sent to the Guest. The Guest must pay 50% of the value of the booked accommodation as adown payment at least 8 days before the date of arrival indicated on the confirmation.
b) The Guest can pay the amount of the down payment calculated for the duration of the stay various ways: by transferring it to Service Provider’s bank account number, or from his SZÉP card held by OTP bank.
Any costs incurred in connection with the payment shall be borne by the Guest.
c) The Service Provider reserves the right to request a guarantee from the Guest to compensate for the price of the extra services used on site, i.e. the services connected to on-site consumption, in addition to the ordered services. Such guarantees may include:
1) credit card guarantee: depending on the length of the stay, a deposit will be determined, which will be blocked on the credit card until the end of the departure day.
2) service charge advance: the deposit can be settled in cash on arrival. The unused amount will be refunded upon departure.
d) The Contractor is entitled to and shall pay the service fee in Hungarian Forint and/or in any convertible currency of his choice, which the Service Provider has indicated on the announcement published at the reception and/or at www.easy-suites.com. In the event that the payment of the services is not made in Hungarian Forint in whole or in part, the conversion is based on the daily currency exchange rate of the National Bank of Hungary (MNB) on the day which precedes the day when the invoice is issued. The Service Provider ensures that the hotel’s reception service will provide information on the currency exchange rate on which the conversion and invoicing are based.
e) The Service Provider accepts cash-saving payment methods – such as bank cards, credit cards– their current list is available at the reception of the hotel, on request.
f) The Service Provider charges the Guest for the consumption in the hotel’s catering units, which it adds to his room’s invoice, or the Guest can pay it in cash in the catering unit.
13. Cancellation policy:
a) If no other conditions are specified in the hotel’s offer, the conditions for cancellation and modification are as follows:
The Guest can cancel the services free of charge until 15 days before arrival. The Guest will be charged the total price as penalty if they cancel the services within the 14 days before arrival. If the guest doesn’t show up they will be charged the total price.
If the Guest is a business company (including business associations, social organizations, churches, local governments, local governmental institutions, state organizations and their institutions, etc.), the contractual penalty for the cancellation shall be paid by that business company to the Service Provider even if the Guest would pay the price of the accommodation.
b) If the Contracting Party has guaranteed the use of the accommodation services with a deposit and does not arrive on the day of arrival (no written cancellation is received in due time), the Service Provider shall validate the total total price as contractual penalty, adding that the down payment paid by the Guest will not be paid back. In this case, the accommodation will be reserved for the Contracting party until 9:00 on the day following the date of arrival, then the Service Provider’s obligation is terminated.
d) If the Guest has not provided the use of the accommodation services with down payment, or other way as specified in the service contract, the Service Provideris entitled to cancel the services after 6:00 p.m. local time on the day of arrival.
14. The rights of the Guest:
a) Under the terms and conditions of the contract, the Guest is entitled to use the ordered room as well as the facilities of the accommodation that are included in the standard service and are not subject to special price or other conditions.
b) The guest may complain about the performance of the services provided by the Service Provider. The Service Provider undertakes to investigate any written complaint or verbal complaint made at the reception desk and recorded there within 72 hours of the receipt of the complaint, and to give a proper response to the Guest.
15. The obligations of the Guest:
a) The Guest is obliged to pay the price of the services ordered in the contract to the Service Provider in the manner and no later than by the time specified in the contract.
b) In the event if the Guest bring food and drinks into the hotel, and eat or drink them in public areas, the Service Provider is entitled to charge a fair compensation for it.
c) It is not allowed to take any food / drink from the hotel’s catering units.
d) The hotel’s Guests can park their vehicles in the hotel’s open surface car parks, supervised by camera. In the parking lots, the Guests have to follow the Road Traffic Regulation (KRESZ).
e) The Guest is obliged to dispose of the garbage in the bins placed in hotel area or in the rooms. Furniture cannot be removed from the room or the building, and it cannot be relocated.
f) The tools and equipment in the hotel’s premises can be used by the hotel’s Guests at their own risk.
g) According to the Act XLII of 1999 on the protection of non-smokers, the hotel is a non-smoking facility as of 1st Ja-nuary, 2012. For this reason, smoking is prohibited in the closed rooms (including the guest rooms), in the communal areas and in the entire open area belonging to the hotel (including the terraces and the balconies). The signs containing the obligation to comply with the statutory obligation, ordered in the said law, have been placed at the hotel’s areas specified by the law. The employees of the hotel are entitled to warn the guests and any other person on the hotel’s premises to comply with the law and to stop the unlawful conduct. The guests and any person staying in the hotel are obliged to comply with the law, and to heed any potential warning. If, under the aforementioned law, the hotel’s operator is subject to a fine by a competent authority as a result of the unlawful conduct of any guest or person staying in the hotel, the operator reserves the right to pass the amount of the fine on the breaching person, or demand the payment of the fine from such person.
In the case of smoking in the room, the Service Provider is entitled to charge a penalty of HUF 10,000 to the Guest.
h) In case of fire, the Guest must inform the reception immediately. The Guest is obliged to leave the room or the common areas of the hotel in case of fire or other alarms, as soon as possible, according to the placed signs. In case of fire, the lifts must not be used.
i) The written consent of the hotel is required for the fireworks brought in by the hotel’s Guest, and for any other licensed activities, and the hotel’s Guests should obtain the necessary official permits, as well.
j) The Guests must ensure that the underage children under their supervision are always supervised by an adult during their stay in the Service Provider’s hotel.
k) The Guest is obliged to report any damage suffered by him at the reception of the hotel without delay, and provide all the necessary information to the hotel in order to clarify the circumstances of the damage, or required for any offense or criminal procedure.
l) The Guest expressly acknowledges that in the common areas of the hotel (except for the changing rooms, toilets, but including the car parks and the outside areas directly connected to the hotel), the hotel operates a closed camera system for the purposes of property protection for Service Provider’s legitimate interest, and its recordings are deleted according to the relevant legal regulations.
m) At check out, the Guest is obliged to return the room keys, entrance cards, remote control for TV and air conditioning to the reception desk in the special box or to the receptionist. If he fails to do so, or loses the card or key or remote control or any of the previously mentioned object is destroyed, the Service Provider is entitled to charge a penalty of HUF 10,000 for the card and HUF 5,000 for the key or the remote control which the Guest is required to pay when checking out. The Guest can use the room cards until 11:00 a.m. on the day of departure to enter the room. The room card loses its validity after this time – unless the Guest has agreed with the Service Provider for the extension of the stay.
16. The Guest’s liability for the compensation of damages:
a) The Guest is liable for any damages suffered by the Service Provider or third party caused by the Guest or his accompanying person, or any persons under the supervision of such persons. In case the present GTS stipulates penalty for non-performance or default performance of the Guest, the Service Provider is entitled to validate its damage that exceeds the amount of the penalty.
b) The Guest has the obligation to pay compensation even if he is entitled to claim damages directly from the Service Provider.
17. The rights of the Service Provider:
a) if the Guest refuse to give the requested personal data to the hotel, the hotel can refuse to check in them.
b) The hotel’s permanent reception service (reception desk) is entitled to check in and check out the entering and leaving guests, to check their identity, and to check the vehicles on leaving, in justified cases.
c) If necessary, the reception service is entitled to direct the traffic in the area of the hotel.
d) For security and property reasons, some area of the hotel is equipped with security cameras for property protection for the legitimate interest of the Service Provider. The Guests by entering the hotel agree that recordings will be made of them.
e) Various programs are organized in the hotel to entertain the guests. The hotel’s staff or the company entrusted with such tasks by the hotel may take photos and make videos on the programs for marketing and promotional purposes. The visitors of the programs acknowledge and explicitly agree that the recordings made of them this way may appear in publications and on various advertising surfaces.
18. The obligations of the Service Provider:
a) The Service Provider is required to provide the ordered accommodation and other services according to the valid regulations and the service standards.
b) The Service Provider is required to investigate the Guest’s written complaint, to take the necessary steps to solve the problem, and to record the steps taken and to inform the Guest about them.
c) For the peace of our Guests, it is forbidden to make noise after 22:00 p.m. in the area of the hotel and on the terraces, including any loud television watching or listening to loud music in the interiors of the rooms, and any loud music in the lobby, and the hotel’s staff is responsible for the following of such rules.
19. The Service Provider’s liability for damages:
a) The Service Provider assumes all responsibility for any damages suffered by the Guests in the hotel caused by his fault or the fault of its staff.
b) The Service Provider’s liability does not cover any incidents that have occurred due to an unavoidable cause beyond the control of the Service Provider’s employees and of its Guests, or were caused by the Guest or the persons under his supervision.
c) The Service Provider reserves the right to appoint place(s) within the hotel where the Guest must not enter. The Service Provider is required to clearly indicate such places. The Service Provider shall not be liable for any damages to the Guests or the persons under his supervision suffered at the places where the Guest must not enter.
d) The Service Provider assumes responsibility for any damages suffered by the Guest due to the loss, destruction or damage of the Guest’s objects, in the event that the Guest has placed such objects at the place designated by the Service Provider, or at the usually designated place, or in the room safe, or for the ones the guest has given to the Service Provider’s employee whom the Guest could have considered as being entitled to receive his objects.
e) The Service Provider is liable for the loss, destruction or damage of the Guest’s valuables, securities or cash only if the Service Provider has explicitly received them, or the cause of the damage was something for which it is responsible under the general rules. In this case, the obligation to prove shall be borne by the Guest.
f) The Service Provider shall not be liable for the damages resulting from improper use.
g) The Service Provider shall not be liable for damages if the use of the hotel’s wellness facilities, leisure centre or sports facilities is limited or not allowed due to extraordinary maintenance or maintenance ordered by healthcare regulations.
h) The hotel’s wellness area is used by the Guests at their sole responsibility; there is an increased risk of slipping near the water, and the hotel does not accept liability for such accidents.
i) The Service Provider’s liability does not cover the contracting party’s luggage and their contents when arriving and departing, during loading and unloading, and when taking them into the room and removing them from there.
The Service Provider’s liability for damages only exists if the Guest reports the damage to the Service Provider’s reception immediately after the damage occurs.
k) The extent of the Service Provider’s liability for the damages shall not exceed ten times of the amount of the daily room rate or the average daily room rate in case the actual days are priced differently as per the contract of the actual Guest except for damages caused by the Service Provider or its staff wilfully or via criminal action.
20. The Guest’s illness and death:
a) In the event that the Guest gets ill during his stay in the hotel, during the use of the service, and the Service Provider is aware of this, the Service Provider is obliged to offer medical assistance to the Guest, while the costs of the offered and accepted medical assistance should be paid by the Guest. If the doctor determines an infectious disease, the Service Provider is entitled to refuse to provide service anymore. The extra costs incurred by leaving the hotel prematurely will be borne by the guest.
b) In the event of the illness or death of the Guest, the Service Provider will demand cost compensation from the relative or heir of theGuest, for any medical costs advanced by the Service Provider, the value of the services used prior to the death and the illness, or the damages caused in the assets of the Service Provider or its guests connected to the disease or death. The Guest’s death is considered as departure before the end of the contract, and the respective clauses of this GTS .
a) The Service Provider reserves the right to determine the range of the pets that can be brought into the hotel individually after the Guest has indicated such a request, and to ask the Guest to send a photo of the pet.
b) The pets – dogs and cats – that can be taken into some of the Service Provider’s room can only be kept under the Guest’s supervision; and they can use the public areas of the hotel only to access the hotel room, while the pets are not allowed to use the other areas, e.g. restaurant, wellness, etc.
c) If the Service Provider considers that the size or the behaviour of the pet may disturb the hotel’s operation, it may refuse to receive the pet.
a) The contracting parties oblige themselves to keep confidential the content of the service contract and any information related to either Party and arise during the booking procedure or the performance of the contract for one year after the check-out date.
23. Force majeure:
a) The causes and circumstances (e.g. war, fire, flood, extreme weather, power outages, strikes, etc.) that are beyond the control of the Service Provider, the Guest and the Guest (force majeure) shall release any party from the fulfilment of their obligations under the contract until such cause or circumstance exists. The Contracting Parties agree to do their best to minimize the possibility of such causes and circumstances, and to remedy any damage or delay as soon as possible.
24. The place of performance, the law applicable to the contractual parties’ relationship and the court with jurisdiction:
a) The place of performance is the place where the accommodation is located.
b) Any dispute arising out of the service contract, with respect to the Service Provider, shall be referred to the actually and locally competent court under the respective legislation.
c) The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
25. The security of data handling a) To subscribe to a newsletter on our website, please enter your name and e-mail address. By subscribing to the Newsletter, the Guest agrees to the management of the data he has provided. The Service Provider manages the data until their deletion is requested by the data subject.
b) The possibility of unsubscribing is provided by a direct link in each newsletter, or may be requested by the data subject by sending a cancellation request to firstname.lastname@example.org e-mail address or to the Company’s postal address (8360 Keszthely, Móra Ferenc u. 35 Magyarország).
c) The Guest is responsible for the authenticity of the provided personal data.
d) The Service Provider protects the data, in particular, against unauthorized access, alteration, transmission, disclosure, deletion or destruction and against accidental destruction and damage.
e) The Service Provider ensures the security of the data together with the server’s operator.
h) The Guest acknowledges that the Service Provider is obliged to provide personal data to the requesting authority on the basis of a statutory power, provided that its legal conditions are met. The Guest must not object to the provision of data based on statutory, official or judicial decision.
The contracting parties agree that the personal data managed in connection with and in the course of conclusion and performance of the service contract shall be handled in accordance with domestic and European Union data protection legislation (GDPR).
Furthermore, the contracting parties shall agree that personal data of their natural person employees, company representatives and contributors (hereinafter together referred to as “Contributor”) will be handled in connection with and in the course of conclusion and performance of the service contract. In respect of its own Contributor, each contracting party is a data controller, whereas in respect of the Contributor of the data controlling contracting party, the other contracting party is recipient.
The contracting parties shall agree that the purposes of personal data management in relation with the service contract are registration of documents in the course of the performance of the service contract, invoice management, records of contact details of business partners at organisational level and enforcement of legal claims of the contracting parties.
The legal basis for the data processing is the legitimate interests of the contracting parties in reference to the performance of the service contract and after its termination data management which necessary to lodge any legal claims.
In absence of any legal provision about period for which the personal data will be stored, personal data will be handled by the contracting parties for 5 years after the termination (performance) of the service contract. After this period personal data will be deleted.
By signing the service contract the contracting parties shall unconditionally and irrevocably undertake:
– to inform, as data controller, its own Contributors, in the course of performance of the service contract, about the purposes of data management,
– to bear full liability for damages arising from the non-fulfilment or late performance of its obligation laid down in this clause.
If a service contract is concluded, the Guest agrees that he/she/it has read and understood the above terms and conditions, and agree with them. These General Terms and Conditions may be amended later, and the Service Provider will publish the consolidated amended version on the hotel’s website, and the valid GTC will be placed at the hotel’s reception.